Terms of Service

Terms of Service

Welcome to OligoMEDIA.

These Terms of Service (“Terms”) govern your access to and use of the OligoMEDIA website and your engagement with OligoMEDIA for professional services.
By accessing our website, submitting an enquiry, requesting a quotation, entering into a project agreement, or using our services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.

1. About OligoMEDIA

OligoMEDIA (“OligoMEDIA”, “we”, “us”, or “our”) provides creative, digital and business services, which may include:

* Organization development
* Corporate development
* Business development
* Corporate identity and branding
* Website design and development
* E-commerce solutions
* Online shopping systems
* Advertising and ad-film production
* Corporate video production
* Social media management
* Digital experiences
* Design and creative services
* Other related professional services agreed with a client

Specific services, deliverables, timelines and fees may be defined in a proposal, quotation, statement of work (“SOW”), purchase order, contract or other written agreement.

2. Website Use

You may use the OligoMEDIA website for lawful purposes only.
You agree not to:

* Use the website for unlawful activities;
* Attempt to gain unauthorized access to our systems;
* Interfere with the operation or security of the website;
* Introduce malicious software, viruses or other harmful code;
* Scrape, copy or reproduce substantial portions of the website without permission;
* Misrepresent your identity or affiliation;
* Use our website to infringe another person's rights;
* Use our services or website to distribute illegal, fraudulent, defamatory or harmful material.

We may restrict or suspend access to the website where we reasonably believe that these Terms have been violated.

3. Enquiries and Proposals

Submitting an enquiry through our website does not create a contractual relationship between you and OligoMEDIA.
Following an enquiry, OligoMEDIA may:

* Contact you regarding your requirements;
* Request additional information;
* Discuss possible solutions;
* Prepare a quotation or proposal;
* Recommend third-party services or technologies;
* Decline a project where it is not suitable for our capabilities or business requirements.

A project becomes binding only when the applicable proposal, quotation, SOW, contract, purchase order or other written agreement has been accepted by both parties.

4. Project Scope

Before commencing a project, the parties should agree on the scope of work.
The agreed scope may include:

* Project objectives;
* Deliverables;
* Number of design concepts or revisions;
* Development requirements;
* Technologies;
* Content requirements;
* Client responsibilities;
* Milestones;
* Delivery dates;
* Fees;
* Payment schedule;
* Third-party services;
* Acceptance criteria.

Work outside the agreed scope may be treated as additional work and may result in additional fees and delivery time.

5. Client Responsibilities

The client is responsible for providing accurate and timely information, materials and approvals reasonably required to perform the project.
This may include:

* Brand assets;
* Logos;
* Text and copy;
* Images;
* Product information;
* Technical requirements;
* Account credentials;
* Access to relevant systems;
* Legal notices;
* Required approvals;
* Feedback and decisions.

The client is responsible for ensuring that materials supplied to OligoMEDIA do not infringe third-party rights.
Delays caused by the client, including delayed content, feedback, approvals or access, may affect the project timeline.

6. Project Changes and Revisions

Changes requested after approval of a deliverable or changes outside the agreed scope may be treated as additional work.
Additional work may include:

* New functionality;
* Significant design changes;
* Additional pages;
* Additional integrations;
* New content;
* Changes to previously approved concepts;
* Additional revision rounds;
* Changes caused by new requirements.

OligoMEDIA may provide a revised quotation or estimate before commencing additional work.

7. Fees and Payment

Project fees will be specified in the applicable quotation, proposal, SOW, invoice or contract.
Unless otherwise agreed in writing:

* Work may commence after receipt of the agreed advance payment;
* Invoices must be paid within the agreed payment period;
* Taxes and government charges, where applicable, are payable by the client;
* Third-party costs may be charged separately;
* Additional work may incur additional fees.

OligoMEDIA may suspend work where undisputed invoices remain unpaid beyond the agreed payment period.
Suspension caused by non-payment may affect delivery timelines.

8. Third-Party Costs

Projects may require third-party products or services, including:

* Domain names;
* Web hosting;
* Cloud services;
* Software licenses;
* Fonts;
* Stock images;
* Plugins;
* APIs;
* Payment gateways;
* Email services;
* SMS services;
* Analytics services;
* Advertising platforms;
* Social media platforms;
* AI services;
* Video or media services.

Unless specifically stated otherwise, these costs are not included in OligoMEDIA's professional fees.
Third-party services are subject to their own terms, pricing, availability and privacy policies.
OligoMEDIA does not guarantee the continued availability or pricing of third-party services.

9. Website and Software Development

For website and software development projects, OligoMEDIA will provide the deliverables described in the applicable project agreement.
Unless otherwise agreed, the client is responsible for:

* Final content;
* Legal compliance of its content and business model;
* Product claims;
* Privacy notices;
* Terms and policies applicable to the client's business;
* Third-party licenses;
* Regulatory approvals.

Software may depend on third-party libraries, APIs, hosting platforms or infrastructure.
Changes to those third-party systems may require additional development work.

10. Website Launch and Acceptance

A deliverable may be considered accepted when:

* The client provides written approval;
* The client publishes or uses the deliverable;
* The client does not report material defects within the agreed review period; or
* The deliverable otherwise meets the agreed acceptance criteria.

Minor bugs, cosmetic differences or third-party limitations that do not materially affect the agreed functionality will not necessarily prevent acceptance.

11. Maintenance and Support

Unless expressly included in the applicable agreement, ongoing maintenance and support are not included in project fees.
Maintenance may include:

* Bug fixes;
* Security updates;
* Content updates;
* Feature enhancements;
* Server maintenance;
* Dependency upgrades;
* API changes;
* Performance optimization.

Such services may be provided under a separate maintenance or support agreement.

12. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of intellectual property that it owned before the project.

Client Materials

The client retains ownership of materials supplied by the client, subject to the rights necessary for OligoMEDIA to use those materials to perform the agreed services.

OligoMEDIA Materials

OligoMEDIA retains ownership of its pre-existing:

* Templates;
* Frameworks;
* Processes;
* Design systems;
* Methods;
* Code libraries;
* Tools;
* Know-how;
* Reusable components;
* Internal systems.

Final Deliverables

Ownership or licensing of final deliverables will be determined by the applicable project agreement.
Where full intellectual-property ownership is transferred to the client, such transfer may be conditional upon full payment of all amounts due.

Open-Source Software

Projects may incorporate open-source software.
Open-source components remain subject to their applicable open-source licenses.
OligoMEDIA does not transfer ownership of third-party open-source software where such ownership cannot legally be transferred.
The client agrees to comply with applicable third-party license requirements.

14. Portfolio and Publicity

Unless otherwise agreed in writing, OligoMEDIA may identify completed projects as part of its professional portfolio.
This may include:

* Client name;
* Project name;
* Publicly available screenshots;
* Publicly available descriptions;
* Links to publicly available work.

OligoMEDIA will not intentionally publish confidential information provided by the client.
If a project is subject to confidentiality restrictions, those restrictions will take precedence.

15. Client Content and Third-Party Rights

The client represents that it has the necessary rights, permissions and licenses for materials supplied to OligoMEDIA.
This includes:

* Text;
* Images;
* Videos;
* Logos;
* Trademarks;
* Music;
* Fonts;
* Software;
* Data;
* Customer information.

The client is responsible for obtaining required permissions.
The client agrees to indemnify OligoMEDIA against third-party claims arising from materials supplied by the client where such claims result from the client's lack of appropriate rights or authorization.

16. Confidentiality

Each party may receive confidential information belonging to the other party.
Confidential information may include:

* Business plans;
* Product information;
* Technical information;
* Customer information;
* Pricing;
* Financial information;
* Designs;
* Source code;
* Marketing strategies;
* Trade secrets;
* Non-public business information.

Each party agrees to:

* Use confidential information only for the relevant business purpose;
* Protect it against unauthorized disclosure;
* Limit access to persons who need the information;
* Not disclose it to third parties except where authorized or legally required.

Confidentiality obligations do not apply to information that:

* Is publicly available without breach of these Terms;
* Was already lawfully known;
* Is independently developed;
* Is lawfully received from another source without confidentiality restrictions;
* Must be disclosed by law or a competent authority.

17. Personal Data

OligoMEDIA may process personal data while providing services.
Such processing will be governed by applicable privacy and data-protection requirements and, where applicable, OligoMEDIA's Privacy Policy and Data Protection & Data Handling Policy.
Where OligoMEDIA processes personal data on behalf of a client, the parties may enter into additional data-processing terms where required.
The client remains responsible for ensuring that it has an appropriate legal basis and required permissions for personal data that it provides to OligoMEDIA.

18. AI and Automated Tools

OligoMEDIA may use artificial intelligence or automated tools as part of certain services, including research, ideation, design assistance, content development, analysis, software development or workflow automation.
Where AI tools are used:

* Human review may be applied where appropriate;
* Outputs may contain errors or inaccuracies;
* AI-generated material may require additional verification;
* Third-party AI services may have their own terms and privacy policies.

Unless specifically agreed, OligoMEDIA does not guarantee that AI-generated output is unique, error-free or suitable for unrestricted commercial use.
Clients remain responsible for reviewing and approving final business, legal, financial or regulatory content.
Confidential client information will not intentionally be submitted to external AI systems where doing so would violate applicable confidentiality obligations or agreed data-processing restrictions.

19. Advertising and Social Media Services

Where OligoMEDIA provides advertising or social media services, performance may depend on factors outside OligoMEDIA's control.
These may include:

* Platform algorithms;
* Advertising policies;
* Market conditions;
* Competition;
* Audience behavior;
* Platform outages;
* Changes to advertising costs;
* Account restrictions;
* Third-party platform decisions.

OligoMEDIA does not guarantee specific:

* Sales;
* Revenue;
* Leads;
* Followers;
* Engagement;
* Rankings;
* Advertising results;
* Search-engine positions.

Any performance estimates or projections are estimates only unless expressly guaranteed in writing.

20. Domain Names, Hosting and Third-Party Platforms

Where OligoMEDIA assists with domain registration, hosting or third-party platforms, those services may be provided by third parties.
OligoMEDIA is not responsible for outages, suspension, price changes, policy changes, security incidents or termination caused by third-party providers, except to the extent required by applicable law or expressly agreed in writing.

21. Warranties

OligoMEDIA will provide services with reasonable care and skill.
Unless expressly stated in writing, services and website content are provided without warranties beyond those that cannot legally be excluded.
OligoMEDIA does not guarantee that:

* The website will always be available;
* Services will be uninterrupted;
* Software will be completely error-free;
* Third-party platforms will remain available;
* A particular commercial outcome will be achieved;
* Search-engine rankings will remain unchanged;
* Advertising platforms will deliver specific results.

22. Limitation of Liability

To the maximum extent permitted by applicable law, OligoMEDIA will not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of our website or services.
This may include loss of:

* Profits;
* Revenue;
* Business opportunities;
* Data;
* Goodwill;
* Expected savings.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to applicable law, OligoMEDIA's aggregate liability arising from a specific project will not exceed the total professional fees actually paid to OligoMEDIA for that project during the applicable period, unless a different limitation has been agreed in writing.

23. Force Majeure

OligoMEDIA will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control.
Such circumstances may include:

* Natural disasters;
* War;
* Terrorism;
* Government restrictions;
* Internet outages;
* Major infrastructure failures;
* Cyberattacks;
* Cloud-provider outages;
* Telecommunications failures;
* Epidemics or pandemics;
* Strikes;
* Power failures;
* Third-party platform failures.

The affected party will make reasonable efforts to resume performance when possible.

24. Suspension

OligoMEDIA may suspend services where:

* Invoices remain unpaid;
* The client materially breaches the applicable agreement;
* Continuing the work would create a legal or security risk;
* Required information or access has not been provided;
* The client requests unlawful or unsafe activity;
* A third-party platform prevents continued performance.

Suspension does not automatically waive amounts already due.

25. Termination

Either party may terminate a project according to the termination provisions contained in the applicable proposal, SOW or contract.
Where no specific termination provision exists, either party may request termination by providing reasonable written notice.
Upon termination:

* Completed work remains payable;
* Approved expenses remain payable;
* Non-cancellable third-party costs remain payable;
* Access to project materials may be subject to payment of outstanding amounts;
* Confidentiality obligations continue;
* Intellectual-property provisions continue to apply.

26. Refunds

Refund eligibility will depend on the applicable project agreement.
Advance payments may be non-refundable where OligoMEDIA has already allocated resources, commenced work, purchased third-party services or incurred project expenses, subject to applicable law and the terms agreed with the client.
Any refund will be determined according to the applicable contract, proposal or applicable law.

27. Prohibited Projects

OligoMEDIA reserves the right to refuse or discontinue work that it reasonably believes involves:

* Illegal activities;
* Fraud;
* Malware;
* Phishing;
* Unauthorized access;
* Copyright infringement;
* Trademark infringement;
* Harmful or abusive content;
* Deceptive activities;
* Activities prohibited by applicable law;
* Material security risks.

28. Links to Third-Party Websites

The OligoMEDIA website may contain links to third-party websites.
These links are provided for convenience.
OligoMEDIA does not control third-party websites and is not responsible for their:

* Content;
* Availability;
* Security;
* Privacy practices;
* Terms;
* Products or services.

29. Changes to These Terms

OligoMEDIA may update these Terms from time to time.
Updated Terms will be published on this website.
Changes will not automatically modify the terms of an existing signed contract unless the contract expressly permits such modification.

30. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, unless a separate written agreement between OligoMEDIA and a client provides otherwise.
For international clients, the applicable contract may specify additional or different governing-law and jurisdiction provisions.

31. Dispute Resolution

The parties will first attempt to resolve disputes through good-faith discussions.
If a dispute cannot be resolved through discussion, the parties may use mediation, arbitration or court proceedings as specified in the applicable project agreement.
Where an agreement does not specify an alternative dispute-resolution mechanism, the parties may pursue remedies available under applicable Indian law.

32. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue to apply.

33. No Waiver

Failure by OligoMEDIA to enforce a provision of these Terms does not constitute a waiver of its right to enforce that provision later.

34. Entire Agreement

These Terms, together with any applicable proposal, quotation, SOW, purchase order, contract and other written agreements, constitute the agreement governing the relevant services.
If there is a conflict between these Terms and a signed project agreement, the signed project agreement will prevail for that project to the extent of the conflict.

35. Contact

If you have questions about these Terms or our services, please contact us.

OligoMEDIA

Email: terms@oligo-media.com
Phone: +91-9036460055
Website: https://oligo-media.com/